Due to the nature of being handmade, items will be similar but not identical. Every piece is unique and will have signs of being handmade. No two items will be the same. Size and color can vary from item to item. All measurements are approximate. (I do my best, but it's just me and a ruler.) I make every effort to represent each piece as accurately as possible, but if you are not satisfied please let me know.

Buying handmade is not for everyone.

Care & Use:
All items are dishwasher and microwave safe. Each piece in my shop is completely designed, handmade, finished and packaged by me in my studio. You can be sure every single piece of art is made with love and care.

Returns & Exchanges:
Although I would like everyone to love their pieces, I know that won't always be the case. If you are unhappy with your purchase, I will discuss return or exchange options with you on a case-by-case basis. Generally-speaking, all sales are final. However, if you discover that you ordered the wrong design or if your purchased item(s) arrived damaged (see below in Damaged Items), please feel free to contact me via email at sarah@trulysarahceramics.com to discuss possible options. All items are shipped with insurance. Any shipping costs incurred this way will be the responsibility of the buyer for non-damaged items.

Damaged Items:
Please report any damaged pieces within 48 hours of receipt of items. All items are inspected before shipping and should arrive to you in handmade "perfect" condition. Insurance claims must be filed in a timely manner.

If your order arrives broken:
1. Immediately photograph the package and the broken piece(s).
2. Contact me ASAP to let me know.
3. Keep the packaging AND broken pieces on hand (for insurance purposes).

Theft:
If a package is marked as "Delivered" by the USPS, it is very unlikely that they will fulfill any claim that is filed for missing goods, even though my packages are insured. As a one-woman VERY small business, with rarely any stock on hand, I can't be held responsible for stolen packages. Please keep an eye out for your items.

Thank you for supporting my small business and handmade artisan work!